We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Returns will only be accepted for manufacturers defects or receipt of a title differing from what you ordered. See details below.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging unless it was opened and a manufacturer defect in the record was discovered. You’ll also need the receipt or proof of purchase. Please note, this does not include cosmetic imperfections to record sleeves. This is only for manufacturer defects to the record itself. Mishandling of the record and/or its sleeve is not a manufacturer defect.

Return postage must be paid by the party returning the item. The item being returned must be packaged in a manner that helps safeguard against damage in transit back to us. If, upon arrival, we deem inferior packaging practices were used by the party returning the item, the request for return will be denied.

To start a return, you may contact us at rustic.records.tx@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at rustic.records.tx@gmail.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the (circumstances) issue and make it right. Opened product is eligible for return if, and only if, the product is unplayable as a result of obvious manufacturing error i.e., warped records, groove deformation, etc. Rustic Records is not responsible for any damage that happens in transit and this is not grounds for return or a refund. If you have concerns regarding your order being damaged in transit please see our Insurance / theft loss section below. If a return is approved and a replacement copy of the title in question is available that is the resolution that will be utilized. Due to the current volatility of the record industry and shortages in the supply chain an exact match may not always be available. In these instances a refund will be issued less the shipping charges originally paid. Store credit will not be issued.

Insurance / theft and loss
We at Rustic Records are not responsible for items that are lost or stolen in transit or for items lost or stolen once delivered by any carrier. It is the responsibility of the party ordering to provide a safe and secure location for any and all items to be delivered to safeguard against these risks. If you have any concerns about potential theft, loss, or damage in transit as described above you must contact us prior to your order being shipped to add insurance. This can be done but will be at the customer's expense. Rustic Records will only add insurance to your order once we have been paid for it. Please note, Media Mail is currently the only delivery option we utilize and there is no insurance included from the USPS on any Media Mail orders. Again, any insurance will need to be added prior to shipping out the order and is the sole financial responsibility of the customer, not Rustic Records. Rustic Records assumes responsibility for properly processing and completing the request to add insurance prior to shipping once paid for.

Exceptions / non-returnable items
Colored vinyl may often differ from stock or mock-up photos released prior to a records final pressing. Colored vinyl may also have slight color variances, flecks, spots, and other uncontrollable and minor differences or perceived flaws. We at Rustic Records are NOT responsible for the manufacturing process and therefore do not accept returns for these or other cosmetic/aesthetic related issues.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are only accepted for receipt of the wrong item or for manufacturing defects as listed above. Unless the exact item can be replaced a refund will be issued. No store credit will be issued. Return postage must be paid by the party returning the item. In general this policy will be enforced, but especially in the circumstance of a customer receiving the wrong item and an exchange being approved, the item being returned must be packaged in a manner that helps safeguard against damage in transit back to us. If an item is returned to us for exchange and arrives damaged due to inferior packaging practices used by the party returning the item your request for return will be denied. Package any exchanges to be mailed back to us with extreme care.

We will not exchange records that are experiencing skipping or any sort of inconsistent playback where any model of Crosley, Victrola, any suitcase-style player, AudioTechnica LP60, or any other inferior playback device is being used. These are not suitable for long-term use and skipping and inconsistent playback are known issues amongst those brands, models, and styles. If you believe the record is the issue and not the equipment, you may return the item to us at your expense and we will play-test it for you on our equipment. Should the record turn out to be the issue we will exchange if possible, refund if necessary and we'll pay the shipping to get a replacement copy back to you. However, if the record plays fine on our equipment no exchange or refund will be issued and you must pay shipping charges to receive the record back. This is a no exceptions policy.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancellations
Cancellations are done at the sole discretion of Rustic Records. Your request for cancellation does not guarantee its approval. Any and all approved cancellations are subject to a restocking fee. This is non-negotiable as site fees and transaction fees are taken out instantaneously and are expressly stated as being non-refundable to Rustic Records from the merchants. There is a $3 minimum and can increase based on the value of the record and the sales fees associated with the sale. Excessive cancellations can result in termination of Rustic Records doing business with the parties in question.

Customer Agreement
Any purchase made through rusticrecordsonline.com is subject to all the polices as stated above. Your purchase is an agreement of our policies.